Matt Lane

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Matt Lane

I love looking at where we are, working out where we want to be, and creating things to get us there

August, 2018 1

When c******r is a dirty word

In the last few years there has been a proliferation of organisations using the word “customer”, as they realign their organisations to be more customer-focused, create new teams that prioritise the customer, and generally declare their allegiance to “the customer”. Local government is no exception to this trend. It is important to be [...]

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